Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website roundtablepizza.click (the "Website"), place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations.

1. Company Information

The data controller responsible for your personal information under this Privacy Policy is:

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our Website, we or our payment processing partners may collect:

• Credit card or debit card information (card number, expiration date, CVV — processed securely through PCI-DSS compliant third-party processors)
• Billing address
• Transaction history and order records
• PayPal, Apple Pay, Google Pay, or other digital wallet identifiers

2.3 Order and Transaction Data

We collect information related to your orders, including:

• Items ordered, customizations, and special instructions
• Order date, time, and value
• Delivery or pickup preferences
• Loyalty program points and redemption history
• Promotional codes or coupons used

2.4 Usage Data and Technical Information

When you visit our Website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs and exit pages
• Search queries made on our Website
• Crash reports and error logs
• Time zone and language settings

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data to:

• Help you find the nearest Round Table Pizza location
• Facilitate delivery services
• Provide location-based offers and promotions

You may disable location tracking through your device settings or browser permissions at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more details, please refer to Section 9 – Cookie Usage of this policy.

2.7 Communications and Feedback

When you contact us for support, provide feedback, or participate in surveys or promotions, we may collect:

• The content of your messages and communications
• Customer service interaction records
• Survey responses and ratings
• Social media interactions and mentions (where publicly available)

2.8 User-Generated Content

If you submit reviews, photos, or comments on our Website or affiliated platforms, we may collect and store that content along with any associated metadata.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and status updates
• Administering our loyalty and rewards programs
• Responding to your inquiries and customer service requests

3.2 Improving Our Website and Services

• Analyzing usage patterns and trends to enhance website functionality
• Conducting internal research, analytics, and data analysis
• Testing new features, menus, and promotional strategies
• Troubleshooting technical issues and improving security
• Personalizing your experience based on your preferences and order history

3.3 Marketing and Promotional Communications

• Sending you promotional emails, SMS messages, and push notifications about offers, new menu items, and special events (with your consent where required)
• Delivering targeted advertising based on your interests and browsing behavior
• Administering sweepstakes, contests, and promotions
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email, replying "STOP" to any SMS, or contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Detecting, preventing, and investigating fraudulent or illegal activity
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Round Table Pizza, our customers, and the public

3.5 Business Operations

• Managing our business relationships with suppliers, partners, and franchisees
• Performing accounting, auditing, and financial reporting functions
• Supporting merger, acquisition, or asset sale due diligence processes

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Vendors

We engage trusted third-party service providers who perform services on our behalf, including:

• Payment processors: To securely process transactions (e.g., Stripe, Square, PayPal)
• Delivery partners: To fulfill delivery orders (e.g., DoorDash, Uber Eats, Grubhub integrations)
• Email and SMS platforms: To send transactional and marketing communications
• Analytics providers: To analyze Website usage and performance (e.g., Google Analytics)
• Cloud hosting providers: To store and process data on secure servers
• Customer relationship management (CRM) platforms: To manage customer interactions
• Advertising networks: To deliver targeted advertisements

These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security measures.

4.2 Business Transfers

If Round Table Pizza is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to:

• Valid court orders, subpoenas, or legal processes
• Requests from government agencies or law enforcement authorities
• Situations where disclosure is necessary to protect the safety of any person
• Situations where disclosure is necessary to prevent fraud or illegal activity

4.4 With Your Consent

We may share your information with third parties in other ways if you have given us your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with partners, advertisers, and the public for research, marketing, and business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: Data transmitted between your browser and our Website is protected using industry-standard SSL/TLS encryption (HTTPS)
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Password hashing: User passwords are stored using strong cryptographic hashing algorithms
• Firewalls and intrusion detection: We use network security tools to monitor and prevent unauthorized access
• Regular security audits: We conduct periodic reviews of our security practices and infrastructure
• PCI-DSS compliance: Payment card data is processed in accordance with Payment Card Industry Data Security Standards
• Employee training: Our staff receives training on data privacy and security best practices

5.2 Limitations of Security

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you and relevant authorities as required by applicable law, including applicable state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor these rights in compliance with applicable U.S. privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

6.2 Rights for All U.S. Consumers

Regardless of your state of residence, you may have the following rights under various state privacy laws and the FTC Act:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete information be corrected
• Deletion: Request deletion of your personal information where no legitimate business or legal basis exists for retention
• Opt-out of marketing: Opt out of receiving promotional communications at any time
• Withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: roundtablepizza.click (Privacy Request Form)

We will acknowledge your request within 10 business days and respond substantively within 45 days of receipt. We may extend this period by an additional 45 days where necessary, with notice. We may need to verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf by providing written authorization.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods by Data Category

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Children's Privacy

Our Website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or under the age of 16 for California residents, as required by CCPA/CPRA).

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records in compliance with the Children's Online Privacy Protection Act (COPPA).

By using our Website, you represent that you are at least 18 years of age. If you are under 18, please do not use our services or provide any personal information to us. We reserve the right to terminate accounts or deny services if we discover that a user is under the required age.

9. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and deliver relevant advertising.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through:

• Our Cookie Consent Banner when you first visit our Website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Opt-out tools provided by analytics providers (e.g., Google Analytics Opt-Out)
• The Digital Advertising Alliance's opt-out tool at optout.aboutads.info

Please note that disabling certain cookies may impact the functionality and performance of our Website. For a full description of the cookies we use, please refer to our Cookie Policy, which is available on our Website.

10. International Data Transfers

Round Table Pizza is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may be located in other countries, and your personal information may be transferred to, stored in, or processed in those countries.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your information receives an adequate level of protection. These steps may include:

• Using service providers that have implemented appropriate data protection safeguards
• Entering into data processing agreements with internationally recognized standard contractual clauses
• Ensuring that receiving countries provide an adequate level of data protection recognized by applicable authorities

By using our Website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services (such as social media platforms, delivery apps, or partner websites) that are not operated by Round Table Pizza. This Privacy Policy does not apply to those third-party sites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.

Our Website may integrate with third-party services including but not limited to:

• Google Analytics – Web analytics service
• Meta (Facebook) Pixel – Advertising and remarketing
• Google Ads – Online advertising
• Social media platforms – Facebook, Instagram, Twitter/X, TikTok
• Online ordering platforms – Third-party food delivery and ordering services

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our Website does not currently alter its data collection practices based on DNT browser signals.

However, California residents may opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising, as described in Section 6 of this policy. We honor the Global Privacy Control (GPC) signal as a valid opt-out request from California residents, as required by CPRA.

13. Your California Privacy Rights – Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) allows California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected]. We will respond within 30 days of receiving your request.

14. Filing Complaints with Data Protection Authorities

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

14.2 Federal Consumer Protection

You may also file a complaint with the Federal Trade Commission (FTC):

14.3 State Attorneys General

Many U.S. states have consumer protection offices that handle privacy-related complaints. You may also contact the Attorney General's office in your state for further assistance.

We encourage you to contact us first at [email protected] so that we may have the opportunity to resolve your concerns directly before you escalate to a regulatory authority.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our Website at roundtablepizza.click
• Send you an email notification (where required by law or where we have your email address on file)
• Display a prominent notice on our Website homepage for a period following significant changes

Your continued use of our Website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns in a timely, fair, and transparent manner. Our privacy team will respond to all inquiries within 10 business days.